Shipping & returns
- We accept returns for refund within 14 calendar days from the date you place your order.
- We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
- All sale items and items purchased at a discount are FINAL SALE. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- Items must be returned, new, unworn, with original tags in tact. If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned.Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
- Gift Cards, cosmetics, intimates, NuBras, bralettes, basics, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 30 days so long as it is received by January 10 of 2018. Please remember sale and coupon code items over 10% off will remain final sale.
- PLEASE NOTE: Shipping and handling charges are not refundable. A return shipping charge of $7 will be deducted from your refund or store credit. Return shipping costs are currently NOT reimbursed by Luxe Boutique.
SEND RETURNS TO:
Luxe Boutique Returns
109 West Broad Street
Cookeville, TN 38501
PROCESSING TIME: Once your return is received, your refund/credit will be issued within 10 business days. Please note additional processing time may be added by your banking institution. We will notify you via the email provided on your account once the transaction is completed on our end.